Order Confirmation:
After you place your order you via our website, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

Order Fulfillment and Shipping:
Unless otherwise noted on product page, orders will ship within 24 hours of payment. If an order includes out of stock items or special order brushes with a future ship date, all items in that order will be shipped at the future ship date. If you would like in stock items shipped sooner, please contact us. The shipping charge would be an additional $6.95.

Special Orders
Teddy's Tack Trunk does not carry all of the Leistner brush products. However, if you see something that you want to special order, we can include your items in our next order. We normally order once per month and it takes approximately 5-6 weeks for delivery. If in-stock products are ordered at the same time as the special ordered product(s), we will ship all items together, when the special order items arrive (5-6 weeks). If you'd like in-stock items to ship immediately and the special order brushes when they arrive, there will be an additional $6.95 shipping charge.

Custom Orders - Brush orders with custom straps, embellishments, and/or monograms are not returnable unless it is damaged or incorrect.

To view all of William Leistner products, please go to this link: http://www.leistner-buersten.de/produkte.php?lang=eng

Shipping in the USA and US Territories: We offer a reasonable, flat rate shipping for all orders. We use USPS, UPS, and FedEx for shipping.

Free Shipping Promotions - Free shipping offers apply only to the US 48. 

INTERNATIONAL ORDERS (other than Canada)
Please email us with the items that you would like to purchase, including your address. We will then send you a no-obligation invoice that includes shipping charges. There will be a link for you to make a payment if you choose to place the order.

Orders from many international locations can be drop shipped from William Leistner Co. in Germany.

Orders cannot be cancelled if they have already shipped. However, you can return your order for a full refund (please see return policy below). 

Returns Policy:
You may return most new, unopened, unused items within 30 days of delivery for a refund. Please make sure your returned item is in BRAND NEW condition. We will pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect or defective item, etc.).

Once we receive your returned item, we will authorize the refund LESS THE COST OF THE ACTUAL SHIPPING TO YOU. Normally, it takes 1-2 business days for Teddy's Tack Trunk to initiate the refund. It make take longer for your credit card or Paypal account to fully process the refund.

Items that are custom, such as embellished straps, monogramming, color, etc. are not returnable or refundable. 

Only one coupon code can be used per order.